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NTU Student Health Centre Patient Survey Results 2018/19

Positive feedback

Thank you for completing our 2018 patient surveys, here are some of your positive comments: 

"Very understanding"

"Always very helpful and find a solution instead of sending you away"

"Very cool place even if you're scared of doctors"

Improvements

One of the things you said we could improve on was confidentiality in the waiting room, this has been an ongoing issue for some time as the layout of the building makes it difficult for us to accommodate this as well as we'd like. Due to this we have put a display in the waiting room informing patients that you can speak to a member if staff in private if you would like to, just let a member of the team know.

One response had concerns relating to mental health and that other aspects of health got more attention. We are aware of the difficulties that patients experience and do offer a variety of appointments such as telephone consultations and urgent on the day appointments. We also hold Wellness in Mind drop in sessions every other Tuesday afternoon during term time. The dates and times are available here. We have also created a "how to access support services" leaflet which is available in the reception area, on our website and also this will be a topic of one of this years in house training sessions to see how we can further improve our promotion & monitoring of mental health. 

A suggestion that came from our other site we felt would also be useful for Students is the promotion of the NHS app which you can find more info on here.

Areas we have improved on since the last survey include: 

The ease of booking ahead in practice improved by 13% from the 2017 survey.

How well we help you understand and cope with your health needs improved by 20% from the 2017 survey.

We thank you for all your feedback.

The figures: 

NTU Student Health Centre Patient Survey Results 2018

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