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Radford Medical Practice Patient Survey Results 2018

Positive feedback

Thank you for completing our 2018 patient surveys, here are some of your positive comments: 

"All of you do an excellent job"

"The receptionist will always go out of their way to help you"

"A+ service, keep it up"


One of the things we thought could be improved on was that 26% of you said you were unsure if the practice helps you to cope with your health needs, to address this we aim to increase patient awareness of managing their own health needs via implementing the use of 'information prescriptions' aswell as promoting the NHS app. This also ties in to only 6.6% of you saying you use the online service to book your appointments, which you can do via the app. 

Areas we have improved on since the last survey include: 

Involving you in decisions about care has increased by 11% since 2017 survey.

Ease of speaking to a Doctor or Nurse on the phone increased by 15% since 2017 survey.

The figures: 

Radford Medical Practice Patient Survey Results 2018

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