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Radford Medical Practice Patient Survey Results 2018/19

YOU SAIDWE DID
Q9- 25.6% said that you were unsure if the practice helps you to cope with your health needs.This year we aim to increase patient's awareness of managing their own health needs via a new Information Prescription service.
Q5- only 6.6% of patients said that you use the online service to book your appointments. We are now promoting the NHS App. This allows patients to book appointments, order repeat prescriptions and check symptoms online. We will gradually increase the types of appointments that are available to book online. 

Positive feedback

Thank you for completing our 2018 patient surveys, here are some of your positive comments: 

"All of you do an excellent job"

"The receptionist will always go out of their way to help you"

"A+ service, keep it up"

Improvements

You felt we could offer patients more information on mental health services available to them.

We have introduced the use of "Information Prescriptions" for diabetic patients which will help you to understand and manage your condition.  This will be discussed with you at your annual review with the Practice Nurse.

Information Prescription for diabetes

  • Care plans for other conditions will be discussed at your annual review.  Information leaflets are available at the Practice and further information via the NHS Website
  • 6.6% of you say you use the online service to book your appointments.  We would like to increase the use of online services to 20%.  The new NHS App is any easy way for you to book appointments, order prescriptions, access the online symptom checker and register for organ donation.   

Areas we have improved on since the last survey include: 

Involving you in decisions about care has increased by 11% since 2017 survey.

Ease of speaking to a Doctor or Nurse on the phone increased by 15% since 2017 survey.

The figures: 

Radford Medical Practice Patient Survey Results 2018

 
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